pcns

Friendly, Professional, Affordable, Solution Oriented Personal Computer Service!  We specialize in on-site, in Home, Home Office, and Small Businesses.  Serving Dallas, Richardson, Plano, along the 75 Corridor.  On site service, without the technobabble.  Please see PCNS Rates page for a change in Service Policy.

PCNS primary business focus is fixing PC and Windows software problems, and troubleshooting Local Area Network and connectivity to your ISP.  We do not work on Macs (yet), we don't build web sites, nor do we engage in web or email hosting.  This keeps us focused on the technology of fixing Computers and keeping up to date with technology trends.  PCNS sells replacement parts, but we are not System Builders - that is, we don't assemble individual cards and peripherals and sell them as PC's.   When you call PCNS you're speaking with the owner.  No offshore call centers or overseas labor.  PCNS carries common high failure item replacement parts such as hard drives, power supplies, video cards, Wireless Routers, CPU Coolers, fans, and convenience items such as ethernet, USB cables, and power strips.  PCNS does not upcharge the price of replacement parts.  Typical pricing will be the same as what you would pay at any of the Dallas area Computer Superstores, such as Frys, Microcenter, or CompUSA.  PCNS now has the latest upgraded UltraX PCI Professional Diagnostics card, capable of diagnosing dead and unbootable desktop systems in minutes.   This means no wasted time swapping out parts on the customer's dime!   PCNS uses and highly recommends Bart's PE Boot Disk as a diagnostic aid in removing stubborn malware and diagnosing unbootable Windows PC's.

how does pcns work?

The quickest way to reach PCNS is through the phone, 469-254-4060.  We will travel to your business or home.  Customers sign a work order,  prior to any service being performed.  This is similar to signing a work order when you take your car to your mechanic, authorizing work to be performed.  This will include an estimate on the time needed to correct the problem.  Unless prior arrangements have been made, payment is expected when services have been rendered.  If PCNS cannot resolve the issue then I will waive some or all of the service fee.  Before calling please read Scheduling Service and the PCNS Service Guarantee.  Although we can remotely diagnose your system, PCNS believes on-site visits are best, because not all problems can be effectively diagnosed through remote control, screen or keyboard sessions.  This can give the technician an incomplete picture.  Many times environmental factors can affect how a PC runs.